Communication test fails while install Symantec Event Agent 4.7.1

Products

• Security Information Manager

Issue/Introduction

The Symantec Event Agent 4.7.1 installation fails at the "communication test" step and points to the sesa-agent.log for more details. But there is no log created in the directory.  And there are much less files created than a successful installation should have. The installation wizard doesn't allow to click "Next" or "Back".

Resolution

1, Close the installation wizard.

2, Lauch the event agent installation again

3, Untick the option "Run connection and communication tests during installation"

4, Complete the installation

5, Run the agentmgmt.bat

6, Bootstrap the agent to the SSIM appliance

7, Confirm the agent status is "connected"

 

Applies To

Windows 2003