SEP 12.1 client install packages have been imported in the SEPM console in several languages, there is no option to choose a language deploying via the Deployment Wizard.

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Article ID: 156295

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Since importing Symantec Endpoint Protection (SEP) client install packages 12.1 RU1 in Spanish, English and French, in the Symantec Endpoint Protection Manager console (SEPM), it is not possible to choose the language intended to deploy from the SEPM Deployment Wizard menu.

The problem is that no automatic detection is made to retrieve the operating system's language and SEP clients are deployed in the wrong language.

An enhancement request has been opened for this issue: https://www-secure.symantec.com/connect/ideas/client-install-package-exporting-based-language-not-possible-sepm-121-product-family

 

Test reproduced in lab:

- Install a French SEPM 12.1 RU1
- Import English and Spanish SEP client packages (32/64bit) 12.1 RU1 to the console
- Deploy the install package on a French Windows XP SP3 operating system (no SEP client previously installed)
- Result: SEP client installed in English instead of French

 

List of LCIDs: 

English: en-us -> 1033
Spanish: es-es -> 3082
French: fr-fr -> 1036

 

SEP installation log excerpt:
 
Spanish package deployed on an English XP SP3 operating system from a French SEPM:
 
"[...]MSI (s) (98:B8) [18:39:04:828]: Executing op: ActionStart(Name=DestroyInstallCache,,) MSI (s) (98:B8) [18:39:04:828]: Executing op: CustomActionSchedule(Action=DestroyInstallCache,ActionType=3329,Source=BinaryData,Target=DestroyInstallCache,   CustomActionData=C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Cached Installs\) MSI (s) (98:B8) [18:39:04:843]: Executing op: ActionStart(Name=CreateInstallCacheFin,Description=Creando caché de instalación,) MSI (s) (98:B8) [18:39:04:859]: Executing op: CustomActionSchedule(Action=CreateInstallCacheFin,ActionType=3201,Source=BinaryData,   Target=CreateInstallCacheFin,CustomActionData=12.1.1000.157;C:\WINDOWS\TEMP\100f68a5-3211-4a84-8964-b6034462a2f2\c92e0a01-fc49-4d2c-870b-036ca47aea3f\;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Cached Installs\) MSI (s) (98:AC) [18:39:04:875]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI21.tmp, Entrypoint: CreateInstallCacheFin MSI (s) (98:B8) [18:39:04:875]: Executing op: ActionStart(Name=InstallFiles,Description=Copiando archivos nuevos,Template=Archivo: [1], directorio: [9], tamaño: [6]) MSI (s) (98:B8) [18:39:04:875]: Executing op: ProgressTotal(Total=62167502,Type=0,ByteEquivalent=1) MSI (s) (98:B8) [18:39:04:875]: Executing op: SetTargetFolder(Folder=C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Res\3082\) MSI (s) (98:B8) [18:39:04:875]: Executing op: SetSourceFolder(Folder=1\Program\Symantec\Name\Version\Res\3082\|Program Files\Symantec\Name\Version\Res\3082\) MSI (s) (98:B8) [18:39:04:875]: Executing op: ChangeMedia(,MediaPrompt=Inserte el disco .,,BytesPerTick=32768,CopierType=0,,,,,,IsFirstPhysicalMedia=1) MSI (s) (98:B8) [18:39:04:875]: Executing op: FileCopy(SourceName=ActaRes.dll,SourceCabKey=actares.dll,DestName=ActaRes.dll,Attributes=512,   FileSize=135024,PerTick=32768,,VerifyMedia=1,,,,,CheckCRC=0,Version=12.1.1000.157,Language=1033,InstallMode=58982400,,,,,,,)
[...]"
 

Cause

 - No option available to choose the language to be deployed in the SEPM Deployment Wizard when remotely pushing the package.

Resolution

 - The workaround is to export the package in the correct language and to deploy it afterwards via Deployment Wizard ("deploy an existing package").
However, a menu should be available within the wizard to choose the language we intend to deploy. An enhancement request has been created:

http://www.symantec.com/connect/ideas/client-install-package-exporting-based-language-not-possible-sepm-121-product-family


Applies To

SEPM 12.1 and 12.1 RU1 

Attachments

PackageDeleteTool_12.1.zip get_app