Symantec Endpoint Protection Manager (SEPM) Web Access Console fails to initialize after changing the SEPM IP address

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Article ID: 156281

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The SEPM Web Access Console continuously displays the message "Initializing". This occurs after the SEPM's IP address changes.

The following error message is contained in the sepm_<ID>.log, and sepm_<ID>.out log files:

<Date> <Time> : main : Failed to initialize (Exception java.rmi.ConnectException, Connection refused to host: <SEPM IP>; nested exception is: 

 

java.net.ConnectException: Connection timed out: connect)

java.rmi.ConnectException: Connection refused to host: 10.200.96.139; nested exception is: 

java.net.ConnectException: Connection timed out: connect

at sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:601)

at sun.rmi.transport.tcp.TCPChannel.createConnection(TCPChannel.java:198)

at sun.rmi.transport.tcp.TCPChannel.newConnection(TCPChannel.java:184)

at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:110)

at com.creamtec.ajaxswing.core.JVMFactory_Stub.registerJVM(Unknown Source)

at com.creamtec.ajaxswing.JVMProcess.registerWithFactory(JVMProcess.java:133)

at com.creamtec.ajaxswing.JVMProcess.<init>(JVMProcess.java:32)

at com.creamtec.ajaxswing.JVMProcess.main(JVMProcess.java:115)

Caused by: java.net.ConnectException: Connection timed out: connect

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)

at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)

at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)

at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)

at java.net.Socket.connect(Socket.java:529)

at java.net.Socket.connect(Socket.java:478)

at java.net.Socket.<init>(Socket.java:375)

at java.net.Socket.<init>(Socket.java:189)

at sun.rmi.transport.proxy.RMIDirectSocketFactory.createSocket(RMIDirectSocketFactory.java:22)

at sun.rmi.transport.proxy.RMIMasterSocketFactory.createSocket(RMIMasterSocketFactory.java:128)

at sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:595)

... 7 more

2011/07/26 19:57:05:328 : main : Exiting JVM

 

 

Cause

The SEPM initializes the Web Access Console at SEPM Service start. The Web Access Console is configured to only accept incoming connections on the IP address that the system had when the service was initialized.

Resolution

Restart the Symantec Endpoint Protection Manager Service to reinitialize the SEPM Web Access console with the correct IP information.