Error 404 displayed when trying to access the PGP Universal Web Messenger login page

book

Article ID: 156270

calendar_today

Updated On:

Products

Symantec Products

Issue/Introduction

An Error 404 page is displayed when trying to access the PGP Universal Web Messenger login page after performing a PUP update to PGP Universal Server 3.2.1 when both database modifications and simple customizations have been performed.

Resolution

To work around this issue, access the server via a secure SSH client and type the following commands:

 
1.       pgpsysconf --stop tomcat
2.       pgpsysconf --stop pgprep
3.       cp /usr/lib/omf/b.war /var/tomcat/webapps/b.war
4.   rm -rf /var/tomcat/webapps/b 
5.       pgpsysconf --start tomcat
6.       pgpsysconf --start pgprep
 
Accessing the PGP Universal Server command line for read-only purposes (such as to view settings, services, logs, processes, disk space, query the database, etc) is supported. However, performing configuration modifications or customizations via the command line may void your Symantec  Support agreement unless the following procedures are followed.
Any changes made to the PGP Universal Server via the command line must be:
·         Authorized in writing by Symantec  Support.
·         Implemented by a Symantec Partner, reseller or Symantec Technical Support.
·         Summarized and documented in a text file in /var/lib/ovid/customization on the PGP Universal Server itself.
 
Changes made through the command line may not persist through reboots and may be incompatible with future releases. Symantec Technical  Support may also require reverting any custom configurations on the PGP Universal Server back to a default state when troubleshooting new issues.