How to confirm communication between the Messaging Gateway Control Center and a Scanner

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Article ID: 156261

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Updated On:

Products

Messaging Gateway

Issue/Introduction

You want to ensure that the Symantec Messaging Gateway (SMG) Control Center can communicate with a specific SMG scanner appliance.

Resolution

You can confirm communication between the Control Center and Scanner via the Status->Hosts page:

  1. Log into the Control Center as an administrator
  2. Navigate to the Status->Hosts page
  3. Click the scanner host with which you want to test communication.

The Control Center will query the system and return information on the hardware status. A failure to communicate with the scanner will generate an error message indicating that the system status could not be retrieved.