Unable to open .docx, .pptx & .xlsx files after decrypting with Symantec Endpoint Encryption Removal Storage.

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Article ID: 156250

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

Unable to open .docx, .pptx and .xlsx files after decrypting.

Error : "The file xxxx cannot be opened because there are problems with the contents".

Resolution

This issue is fixed in the release Symantec Endpoint Encryption version 8.2 MP2 HF1.

Follow the below article to perform the upgrade.

How to upgrade the SEE Management Server.
http://www.symantec.com/business/support/index?page=content&id=TECH96278