Endpoint Protection client install fails due to installation wizard interruption

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Article ID: 156236

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Endpoint Protection (SEP) 12.x and above

SIS_INST.log will show the error: "File *** is not trusted. Verification result: 20" 

Example: 

2018-10-01T23:38:13.668Z ERROR I SIS      File C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.3876.1100.105\SAEP\IDS\bin\IDSLWInit.exe is not trusted. Verification result: 20
2018-10-01T23:38:13.668Z ERROR I SIS         
2018-10-01T23:38:13.668Z ERROR I SIS        Dumping action parameters from the script:
2018-10-01T23:38:13.668Z ERROR I SIS          FilePath=["C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.3876.1100.105\SAEP\IDS\bin\IDSLWInit.exe"]
2018-10-01T23:38:13.668Z ERROR I SIS          Parameters=[-i -p "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.3876.1100.105\SAEP" -l "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.3876.1100.105\SAEP\sdcsslog\SISIPSService.log"]
2018-10-01T23:38:13.668Z ERROR I SIS          EnableCCTrace=[true]
2018-10-01T23:38:13.668Z ERROR I SIS          OnError0=[PASS]
2018-10-01T23:38:13.668Z ERROR I SIS          OnError1=[PASS]
2018-10-01T23:38:13.668Z ERROR I SIS          OnError3010=[PASS_REBOOT_REQUIRED]
2018-10-01T23:38:13.668Z ERROR I SIS          OnError3017=[FAIL_REBOOT_AND_ROLLBACK]
2018-10-01T23:38:13.668Z ERROR I SIS          OnError606=[CATASTROPHIC_FAIL]
2018-10-01T23:38:13.668Z ERROR I SIS          OnDefaultError=[FAIL]

Cause

SEP installation wizard shows interrupted at the end of installation.

Environment

Windows 7 and above

Resolution

1) Use latest Cleanwipe to remove all Symantec applications. 

      See Uninstalling SEP using CleanWipe

2) Disable and Turnoff UAC in Windows 7 from Control Panel 

  1. Access User Control Panel from Start Menu -> Control Panel -> User Accounts and Family Safety -> User Account 
  2. Click on User Account Control settings link. 
  3. Move the Slider to Never Notify 
  4. Click OK to make the change effective 
  5. Reboot.

3) Ensure the install package is saved on the local drive (C:\) and execute the SEP package by holding shift, right clicking, and selecting "Run as Administrator"

Attachments

msicuu2.exe get_app