Unable to detect the wireless keyboard on HP Elitebook 8540W Laptop

Products

• Symantec Products

Issue/Introduction

Unable to detect the wireless keyboard on HP Elitebook 8540W Laptop

Cause

Customer Using Old BIOS Firmware on HP Elitebook 8540W

Version F.20

Resolution

Upgraded the firmware for HP Elitebook 8540w laptop to Firmware Version F.0F
Installed PGP Desktop Version 3.2.0 MP5
Unplugged Logitech Wireless receiver from an old keyboard connected to the docking station.

Applies To

PGP Desktop Version 10.2MP3

Logitech Wireless Keyboard K350