After configuration of NTP, an error appears in the Scanner log: Cannot assign requested address

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Article ID: 156221

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Updated On:

Products

Messaging Gateway

Issue/Introduction

  • During an installation of a Symantec Messaging Gateway (SMG) scanner or wen doing post-install NTP configuration the Scanner logs indicate that a requested IPv6 address cannot be assigned.  The error messages will appear similar to the following:

 

Nov 15 12:25:49 (err) ntpd[3225]: bind() fd 19, family 10, port 123, scope 0, addr fec0:0:200 :240:20c:29ff:fe3f:80e6, in6_is_addr_multicast=0 flags=1 fails: Cannot assign requested address

NOTE: The above error line is referencing the IPv6 address of  fec0:0:200 :240:20c:29ff:fe3f:80e6 
 

 

Cause

 SMG is incorrectly attempting to auto-negotated IPv6 connections to NTP servers and is logging error messages for these failed attempts.

Resolution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article.

 

Symantec is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec to be addressed in the next major revision of the product.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.

Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.

Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

 

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

For information on how to contact Symantec Sales, please refer to the following Web site:

 http://www.symantec.com/business/index.jsp

 

Workaround

These are a benign error messages and can be ignored.