Unable to boot after encryption of drive Operating System missing

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Article ID: 156201

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Updated On:

Products

Symantec Products

Issue/Introduction

 Unable to boot to operating system after encrypted the drive (operating system missing).

 

Operating System missing or Blinking cursor

Cause

This issue could be caused by the laptop having a forced shutdown or power off during encryption of the disk. PGP Whole Disk Encryption instruments the disk with PGP MBR which may not be accessible after a forced shutdown.

 

Resolution

The best option to get the drive decrypted is by slaving the drive to another computer with PGP Desktop installed.

  • Slave the drive to another computer.

  • Open open PGP command line and type following command.

  • pgpwde --enum  to Enumerate system disks.

  • pgpwde --decrypt --passphrase <passphrase> --disk 1
     

Once decryption is competed check if operating system is bootable if not use the Windows recovery CD to repair.

 


Applies To

Dell Latitude e5510
Windows 7 Professional