Unable to Install License, "Unable to complete registration with Symantec. You may have specified an invalid license file. Please specify a valid license file. No more information ."

Products

• Messaging Gateway

Issue/Introduction

When you attempt to install a license for Symantec Brightmail Gateway, you encounter an error telling you it is an invalid license file.

 

Cannot register the specified license file.

"Unable to complete registration with Symantec. You may have specified an invalid license file. Please specify a valid license file. No more information ."

Cause

One possible cause can be if SMG is not able to connect to Symantec server to register.

Resolution

Please ssh to the SMG,login as admin then did the following to check if SMG is able to connet to server to register.

 telnet register.brightmail.com 443
Trying 216.250.24.63...
Connected to register.brightmail.com.
Escape character is '^]'.

 telnet aztec.brightmail.com 443
Trying 143.127.103.12...
Connected to aztec.brightmail.com.
Escape character is '^]'.

 

 

Applies To

Symantec Brightmail Gateway software.