Error: Symantec Endpoint Protection Symantec Endpoint Protection Auto-Protect failed to load :: SMC_CMD_STOP_EVENT open failed. Error code=2 :: Event ID 7011

Products

• Endpoint Protection

Issue/Introduction

In every machine of the same Windows domain Symantec Endpoint Protection Symantec Endpoint Protection Auto-Protect failed to load.

The SRTSP driver is running.

 

from Debug.log
--- snip ---
03/20 10:43:53.228 [2764:760] Failed to query Registry key smc_exit_test!
03/20 10:43:53.228 [2764:760] SMC_CMD_STOP_EVENT open failed. Error code=2

190) Browser Address Error Redirector

03/20 10:45:43.609 [760:2804] <SyLink>[DoHeartbeat] Failed to get hardware ID at startup. Try here!

03/20 10:45:50.343 [3900:3904] Failed to query Registry key smc_exit_test!

03/20 10:46:44.593 [3900:3904] Failed to stop service
03/20 10:46:44.593 [3900:3904] Failed to signal service to stop
03/20 10:46:44.593 [3900:3904] Failed to stop SepMasterService

03/20 10:48:02.093 [4052:4072] CHIEngine::CreateGracePeriodSettings: Failed to read the GracePeriod key.
03/20 10:48:02.093 [4052:4072] CHIEngine::GetCurrentRunningProductVersionFromccSetting: Failed to create the GracePeriod setting.

03/20 10:50:22.718 [4052:4092] Failed to start common UI config monitor

03/20 10:50:40.937 [4052:2152] Failed to initialize RMIpcTimImpl.

03/20 10:50:40.937 [4052:2152] AVMan: Error 0x80004005 occured creating COM object!

03/20 10:51:33.750 [4052:4092] Fail to send the connect status change to TrayIcon, retry later
--- snip ---

from VPdebug.log
--- snip ---
10:52:49.296934[_2176][_2612]|WSC Alerting Control (enable av):  Error 0x80070002 occured enabling AV alerts.

10:45:41.105369[_2024][_2364]|CSAVLogEngine::LogRecord: Error obtaining Token from session Id 0 (0x00000006).

10:45:46.621091[_2024][_2364]|WTS Session Publisher - WTSQuerySessionInformation() failed, GetLastError = 0x00000002

10:45:46.676865[_2024][_2364]|Logger_AddLogEntry: GetLogFileName Failed with error 0x20000068 (536871016)

10:46:41.983296[_2024][_344]|GRC: Read: ErrorReportingText=SAn error has occurred. For further information, check the Symantec Support Web site at http://www.symantec.com/techsupp/servlet/ProductMessages

10:48:02.037604[_2024][_344]|WSC Alerting Control (enable av):  Error 0x80070002 occured enabling AV alerts.
--- snip ---

 

from Windows Events

Log Type: System
Event Type: Error
Source: Service Control Manager
Event ID: 7011
Description: Timeout (30000 milliseconds) waiting for transaction response from the SmcService service.

Environment

Endpoint Protection 14.x

Cause

GPO policy component

Computer installation > Software Settings > Software installation > ManageEngine AssetExplorer Agent

 

Resolution

Remove corrupted or misconfigured GPO policy component.

Computer installation > Software Settings > Software installation > ManageEngine AssetExplorer Agent

 

 

Applies To

Windows domain.