Feature Request: Hibernation significantly slower after installing Symantec Drive Encryption (previously PGP Whole Disk Encryption)

book

Article ID: 156143

calendar_today

Updated On:

Products

Drive Encryption

Issue/Introduction

Resume from hibernation times are greatly increased after installing Symantec Drive Encryption (SDE). This applies to any Intel hardware running PGP Whole Disk Encryption 10.x version up to and including 10.2.1 as well as Symantec Encryption Desktop 10.3.0 release (current)

Cause

This is due to known limitations in our preboot environment and the legacy/MBR BIOS boot mode which is still very commonly used in business environments today due to compatability reasons.  Expected behavior will be 3-4 times the normal bootup process on a regular resume from hibernation process. The problem can be worse on some systems with Advanced Format drives due to the vendors implimentation of the 512-byte emulation mode or if the system has more than 4GB of ram and 64-bit Windows.

Resolution

To solve this issue please upgrade to Symantec Encryption Desktop 10.3.2 or above.

As per the Resolved issues document mentioned in the below link

http://www.symantec.com/docs/TECH166098

Resolved an issue with Symantec Drive Encryption to achieve a significantly faster resume time from hibernation following disk encryption. [2792203]


Applies To

Microsoft Windows (32-bit and 64-bit) - 64-bit is most affected by this issue

Symantec Drive Encryption (or PGP Whole Disk Encryption)

Hibernation enabled and in use with Windows

Legacy/MBR BIOS mode