CIF file encryption is not being converted when the user interface is opened.

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Article ID: 156141

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Updated On:

Products

Symantec Products

Issue/Introduction

CIF files are not being converted from pcAnywhere 12.5 Box or 12.6.2 Solution encryption to pcAnywhere 12.5.4 Box or 12.6.7 Solution when the user interface is opened.

Cause

If a user manually moves the pcAnywhere 12.5 Box or 12.6.2 Solution (unencrypted, old) files to a machine that has a new installation of pcAnywhere 12.5.4 Box or 12.6.7 Solution, then the CIF files will not automatically be updated.

Resolution

To update the CIF files which were manually moved to a new install of pcAnywhere, choose one of the options below: 

1. Wait until the CIF files are first used; the CIF files will then be updated.

2. Manually run AwFileMgr against the CIF files to update the files.

3. Manually navigate to the file in the user interface.

After you complete any of the above steps, the CIF will be encrypted by pcAnywhere.