When connecting to Symantec Protection for SharePoint Servers 5.1.x or 6.x (SPSS) Console, an error is displayed and the Graphical Interface does not show up.
The following error may be displayed when attempting to connect to the Symantec Protection for SharePoint Servers (SPSS) Console:
Additionally, the following line may be observed in the SPSS Engine logs:
2011-08-21 00:00:30,"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx","Server.domain",1344,"Offline","Error","Checking","Cannot connect to host or IP address."
Multiple causes can be behind this issue. Please check the below possible solutions.
(1) The Scan Engine server(s) may not be configured to listen on the correct IP addresses.
The following picture shows the settings page "Scan Engine GUI > Configuration > Protocol" where Scan Engine is not listening on all addresses.
(2) The credentials used to run the Symantec Protection for Sharepoint service are not correct anymore.
Check in Windows Services that the LogOn credentials are still valid and most importantly that they still have the required permissions: Local Administrator for the machine(s) where the SQL and the Sharepoint servers are installed.
Please consider following the steps below to solve the problem:
(A) Properly configure Symantec Scan Engine bindings.
Repeat the same steps for each Scan Engine server in the Sharepoint Farm.
(B) Repair the Symantec Protection for Sharepoint installation.
All settings should be kept available after the repair.
If the above did not solve your issue, please contact Symantec Support to further troubleshoot this issue.