Issue/Introduction:
Afer installing SEE Full Disk and rebooting the external keyboard and mouse are unusable at the PBA screen.
Resolution:
1. Upgrade Framework and Full Disk to the latest versions of Symantec Endpoint Encryption.
2. Update BIOS and the following drivers: Chipset, Keyboard, Mouse, Input, Video, Storage
3 Create a Custom Hardware client installation package (instructions in the following tech article):
http://www.symantec.com/business/support/index?page=content&id=TECH174360
4. Contact Symantec Support for assitance.
Applies To
Various desktop and laptop models.