Symantec Endpoint Encrypion Full Disk - External Keyboard and Mouse are not being detected during Pre-Boot Authentication

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Article ID: 156135

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

Afer installing SEE Full Disk and rebooting the external keyboard and mouse are unusable at the PBA screen.

Resolution

1. Upgrade Framework and Full Disk to the latest versions of Symantec Endpoint Encryption.

2. Update BIOS and the following drivers: Chipset, Keyboard, Mouse, Input, Video, Storage

3 Create a Custom Hardware client installation package (instructions in the following tech article):

http://www.symantec.com/business/support/index?page=content&id=TECH174360

4. Contact Symantec Support for assitance.


Applies To

Various desktop and laptop models.