Installation of additional "user count" licenses overwrite existing count
Customer has been provided with multiple "user count" license files each of which contains only a partial count of his total users (rather than having been provided with a single license which contains the full count)
Each license file installs successfully and with no errors
Installation of the second file simply overwrites the count from the first license rather than adding to the count
This is not to be confused with being provided multiple license files where one is the "user count" license and the other is the "content" license---These files activate separate portions of the product and do NOT overwrite each other
NONE
Each "user count" license file is treated as a singular, complete entity and installation of another file overwrites the previous file
This behavior is normal
Customer needs to contact Symantec Customer Care to receive a single, correct license which has the proper full count and install that file through the WebGUI directly on each machine
Customer Care: 1-800-721-3934
OR
Customer needs to contact technical support for assistance
Applies To
Web Gateway appliances including Central Intelligence Unit (CIU)