Message Audit Logs and maillog at INFO level show "554 5.7.0 manually failed" as the Delivery Failure reason for a message on Symantec Messaging Gateway (SMG)

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Article ID: 156121

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Updated On:

Products

Messaging Gateway

Issue/Introduction

A message is removed from the delivery queue without generating a Non-Delivery Report (NDR) on SMG.

554 5.7.0 manually failed

Cause

This behavior is by design.

Resolution

Please note that when a message is manually deleted from the delivery queue either from the Command Line Interface (CLI) or from the Control Center, the message is removed from the queue and a Non-Delivery Report (NDR) is NOT generated.