SEP clients did not run the command sent from SEPM and SEPM monitor showed 0% command finished

book

Article ID: 156120

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

Ran the command, "Update content" from the Symantec Endpoint Protection Manager (SEPM). 
However, none of  Symantec Endpoint Protection (SEP) clients appear to have accomplished the command.
In the SEPM Monitors tab, the command status showed 0% command finished.
The SEP clients display a green dot in the tray, and from the SEPM, the clients listed in the Clients tab are also displaying a green dot.
All SEP clients are also up to date with the correct virus definitions.

No Error

Resolution

Restart the SEPM system, then it runs normally.


Applies To

Win Server 2008 standard X86,32 bit

Symantec Endpoint Protection 12.1