Symantec Endpoint Protection Manager is trying to download content from Symantec LiveUpdate servers rather than internal LiveUpdate Administrator 2.x server

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Article ID: 156112

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Updated On:

Products

Endpoint Protection

Issue/Introduction

LiveUpdate Administrator (LUA) is used as a central point for content downloading in the company. Symantec Endpoint Protection Manager (SEPM) is configured to download definition updates from LUA.

When LiveUpdate is manually executed on SEPM, contents get updated. Schedule LiveUpdate on SEPM is however failing with error code 4, because it tries to reach Symantec LiveUpdate servers and there is no Internet connectivity on SEPM.

Settings.liveupdate shows Symantec LiveUpdate servers as HOSTS. Reinstall LiveUpdate did not help.

Release Notes show there is a known defect fixed in RU7 MP1, but both SEPM and clients are already using this build of SEP.

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

Cause

Misconfiguration is one possible cause. See How to configure LiveUpdate to use alternate sources through the Symantec Endpoint Protection Manager Console
This can also be caused by corruption and self-healing of LiveUpdate settings. See SEP clients go to the LiveUpdate server on the Internet despite a LiveUpdate policy from the SEPM to prevent that.

Resolution

Generating a client settings host file for Windows LiveUpdate clients on the LUA 2.x server and placing it into the SEPM's LiveUpdate folder is one method for ensuring that both the SEPM and its SEP 11 client will retrieve materials from the LUA server.

Login to the LUA console
Go to Configure > Client settings
Add a new line, which will contains all Distribution Centers SEPM should use
Click on "Export Windows Settings" and "Export Java Settings" button
Copy exported liveupdt.hst file into LiveUpdate install folder ("C:\Program Files (x86)\Symantec\LiveUpdate" or "C:\Program Files\Symantec\LiveUpdate")
Copy exported Settings.Hosts.LiveUpdate into LiveUpdate data folder ("C:\ProgramData\Symantec\LiveUpdate" or "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate")
Wait for Scheduled LiveUpdate to be ran on SEPM

Applies To

SEPM do not have access to Internet-based Symantec LiveUpdate servers.
SEPM RU7 MP1 with local SEP RU7 MP1 client, configured to update from the internal LUA 2.x server