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ITMS Location of log files

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Article ID: 156111

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Location of log files for Symantec Management Platform and Symantec Management Agent

Environment

ITMS

Resolution

Symantec Management Platform server logs (a#.log) are stored here:

SMP 7.0: c:\Program Files\Altiris\Notification Server\Logs
SMP 7.x - 8.x: c:\ProgramData\Symantec\SMP\Logs

Note: ProgramData is hidden by default and you may need to "Show hidden files and Folders"

Symantec Management Agent logs (agent#.log) are stored here:

XP/2003: c:\Program Files\Altiris\Altiris Agent\Logs
Vista/Server 2008 and later: c:\ProgramData\Symantec\Symantec Agent\Logs

Mac: opt/altiris/notification/nsagent/var/aex-client.log

 

Symantec Internet Gateway logs (Error.log & IG.log) are stored here: 

Pre 8.5 versions: c:\Program Files\Apache\Logs
Post 8.5 versions: c:\Program Files\Symantec\SMP Internet Gateway\logs\