Location of log files

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Article ID: 156111

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Location of log files for Symantec Management Platform and Symantec Management Agent

Environment

ITMS

Resolution

Symantec Management Platform server logs (a#.log) are stored here:
SMP 7.0: Program Files\Altiris\Notification Server\Logs
SMP 7.x and newer: ProgramData\Symantec\SMP\Logs

Note: ProgramData is hidden by default and you may need to "Show hidden files and Folders"

Symantec Management Agent logs (agent.log) are stored here:
XP/2003:  Program Files\Altiris\Altiris Agent\Logs

Vista/Server 2008 and newer: ProgramData\Symantec\Symantec Agent\Logs

On very old (Pre 7.1 Sp2) versions of the  agent you may find the logs in Users\Public\(Public) Documents\Altiris\Altiris Agent\Logs

Mac: opt/altiris/notification/nsagent/var/aex-client.log

Symantec Internet Gateway logs(Error.log & IG.log) are stored here: 

All Versions: Program Files\Apache\Logs