A blue screen error has been reported on certain combinations of hardware/operating systems and PGP WDE or SEE-FD software when Microsoft Driver Verifier is enabled with default settings. Following is the list of combination of hardware and OS combinations where we have encountered issues, though other models could be affected.
1. Manufacturer : DELL Inc.
Model : Latitude E6510
Processor : Intel (R ) Core (TM) i7 CPU M 640 @ 2.80 GHZ 2.79GHZ
Installed Memory : 4.0 GB (3.80 usable)
System Type : 64 bit operating system
Windows edition : Microsoft Windows 7 Professional SP1
2. Manufacturer : Dell Inc.
System Model : PowerEdge SC440
System Type : X86-based PC
Processor : x86 Family 15 Model 6 Stepping 4 GenuineIntel ~2793 Mhz
Installed Memory : 1,024.00 MB
Windows edition : Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600
PGP WDE or SEE-FD utilize low level system calls to make the secure transition from Windows boot loader to Windows kernel. Those low level system calls are safe to use but are rarely needed by ordinary device drivers. Microsoft Device Verifier detects unusual behavior in device drivers and triggers kernel panic (a blue screen error) when it determines it is no longer safe for Windows kernel to keep running. Symantec believes the blue screen error triggered by the Driver Verifier is a false positive detection by Microsoft and is actively working with Microsoft to resolve this issue.