Messaging Gateway spam definitions don't update with "Error from web server 471"

Products

• Messaging Gateway

Issue/Introduction

Messaging Gateway (SMG) spam definitions stop updating but malware definitions update normally.

The conduit log contains repeating instances of the following error but no license errors from the other services:

"Error from web server 471 - License Invalid : unable to GET: https://aztec.brightmail.com/rules..."

Resolution

This issue may be resolved by performing the following steps to reset the license data on the SMG system:

1. Log into the admin command line on the affected SMG system via ssh/putty
2. Stop the MTA service via

   service mta stop

3. Purge the old license data from the system by running

   license-control --remove --force

4. Reset the anti-spam definitions by running

   delete dayzerorules intsigrules regexrules spamhunterrules spamsigrules bodyhashrules statsigrules

5. Re-register the license from the SMG Control Center Administration > Licenses page
6. Restart the MTA service by running

   service mta start

 

If the issue persists, please contact Symantec Technical Support. It may be neccessary to issue a new license file.