Messaging Gateway (SMG) spam definitions don't update with "Error from web server 471"


Article ID: 156088


Updated On:


Messaging Gateway


SMG spam definitions stop updating but virus definitions update normally.

In the conduit_log you see the error:

"Error from web server 471 - License Invalid : unable to GET:"


License for Brightmail Antispam is not correct, is expired or has a start date in the future.


Open the file in a text editor and verify the start date and end date. The fields look like:


If the <end_date> field is dated in the past, you will need to install a currently valid license.

If the <start_date> field is dated in the future, wait until the day after the start date and then follow these steps:

  1. Re-apply the license file on the affected scanner(s).
  2. Restart the conduit service:
    1. In the control center go to Administration -> Configuration -> Edit the scanner -> Services
    2. Check "Conduit" and click "Stop".
    3. When the status turns to stopped, check "Conduit" and click "Start".

If the issue persists, please contact Symantec Technical Support.