Enrollment Error: Bad parameters 12000

book

Article ID: 156070

calendar_today

Updated On:

Products

Symantec Products

Issue/Introduction

 During enrollment, you receive Error: Bad parameters 12000. This problem occurs if WDE Admin passphrase is enabled on PGP Universal Server.

 Bad Parameters 12000

Resolution

Use the following steps to resolve the error.

1. Log into PGP Universal Server administrative interface.

2. Click Consumers > Consumer Policy.

4. Select the applicable policy.

5. Click Edit and then select the General tab.

6. Select Edit Preferences.

7. Select the Delete radio button

8. Type "adminPassUpdatetime" in "Pref Name" field without quotes.

9. Click on Save.

 

Try to re-enroll the user again.