Enrust signed interface certificate, installed on PGP Universal server, is not trusted by either PGP Desktop or browser application

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Article ID: 156051

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Updated On:

Products

Symantec Products

Issue/Introduction

Before the PGP Desktop enrollment starts a certificate warning is shown or a client connected to the PGP Universal web services is getting a certificate warning.

PGP Desktop shows the following warning:

"Server keys.xy-corp.com presented a TLS certificate that was issued by an unknown Certificate Authority: ........."

Cause

The problem is the Entrust Certification Authority - L1C certificate is not by default integrated into PGP Universal server, up to version 3.2 MP4.

Resolution

The solution is to import the "Entrust Certification Authority - L1C" certificate to Keys/Trusted Keys on the PGP Universal server. In the next step the interface certificate needs to be first un-assigned or set to none and after a services restart re-assigned to the interface.

The Entrust Certification Authority - L1C certificate will be by default integrated into a later version of PGP Universal.

The certificate that needs to be imported:

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

Attachments

Entrust Intermediate CA L1C.cer get_app