Windows hangs at logon screen when using single sign-on and Cisco Security Agent

Products

• Symantec Products

Issue/Introduction

 When a drive is partially or fully encrypted with PGP Desktop using Whole Disk Encryption and a signle sign-on user, Cisco Security Agent will cause the system to hang at the logon screen.

Cause

 This issue is caused by Cisco Security Agent.

Resolution

 This is a known compatibility issue. Since Cisco has issued an end-of-life statement for Cisco Security Agent, no fix is planned for PGP Desktop. We recommend considering a compatible endpoint security product such as Symantec Endpoint Protection (SEP).

Applies To

 Windows XP*, Cisco Security Agent, PGP Desktop with Whole Disk Encryption in use with single sign-on

* This has been confirmed in a Windows XP environment. It may affect other versions of Windows.