Error During iOS device enrollment while using SSL

Article Id: 156041

Status: Published

Updated On: 24-10-2013 16:26

Legacy Id: TECH183383

Products:

Mobile Management , Management Platform (Formerly known as Notification Server)

Issue/Introduction:

Error during enrollment, "Installing the MDM profile failed"

Mar 7 15:55:41 unknown profiled[117] <Notice>: (Error) MDM: Cannot Authenticate. Error: NSError:
Desc   : The server certificate for https://MMS_SERVER:443/IOSServices/mdm.sync is invalid.
US Desc: The server certificate for https://MMS_SERVER:443/IOSServices/mdm.sync is invalid.
Domain : MCHTTPTransactionErrorDomain
Code   : 23002
Type   : MCFatalError
Params : (
"https://MMS_SERVER:443/IOSServices/mdm.sync"

Cause:

Using a selfsigned or inhouse created certificate, without trusting the CA on the iOS device.

Resolution:

Install the CA intermediate certificate on the iOS device before the enrollment.
This process can be automated during the regular enrollment process. Guide is on the following article http://www.symantec.com/docs/HOWTO74478