Error During iOS device enrollment while using SSL

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Article ID: 156041

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Updated On:

Products

Mobile Management Management Platform (Formerly known as Notification Server)

Issue/Introduction

Error during enrollment, "Installing the MDM profile failed"

Mar 7 15:55:41 unknown profiled[117] <Notice>: (Error) MDM: Cannot Authenticate. Error: NSError:
Desc   : The server certificate for https://MMS_SERVER:443/IOSServices/mdm.sync is invalid.
US Desc: The server certificate for https://MMS_SERVER:443/IOSServices/mdm.sync is invalid.
Domain : MCHTTPTransactionErrorDomain
Code   : 23002
Type   : MCFatalError
Params : (
"https://MMS_SERVER:443/IOSServices/mdm.sync"

Cause

Using a selfsigned or inhouse created certificate, without trusting the CA on the iOS device.

Resolution

Install the CA intermediate certificate on the iOS device before the enrollment.
This process can be automated during the regular enrollment process. Guide is on the following article http://www.symantec.com/docs/HOWTO74478