Error: The specified resource failed to obtain a Software Management solution license.

Products

• Software Management Solution

Issue/Introduction

Unable to obtain inventory from Windows 7 SP1 and Win Server 2008 R2 SP1 client computers

 

Module: w3wp.exe
Source: ManagedDeliveryPolicy::OnBuildClientConfigXml
Description: Failed to execute policy - - . Reason: The specified resource failed to obtain a Software Management License. Either Software management Solution Agent is not installed on it or if installed, the inventory is yet to be updated on the server, Product )

 

Cause

Windows 7 SP1 and Windows Server 2008 R2 SP1 client computers are not compatible with CMS version 7.0. Support for these OS is provide from version 7.1

Resolution

Upgrade to version 7.1

 

 

Related KB:
Title: Symantec Management Platform and Altiris Solutions Support Matrix 
http://www.symantec.com/docs/HOWTO9965

Windows 7 x86/x64 SP1  - Page 14
Windows Server 2008R2 SP1 - Page 18

 

Applies To

CMS 7.0 MR4