Error: "Failed to authenticate user or launch data collector" while using bv-Control for Oracle snap-in.

Products

• Symantec Products

Issue/Introduction

Error: "Failed to authenticate user or launch data collector" while using bv-Control for Oracle snap-in.

Resolution

 This error can pop up if setup.sh script is used in the UNIX server to register the UNIX agent to the RMS console by specifying credentials and providing a different type of credentials in the credential database of RMS. 

1. Verify what options are used in the setup.sh command line script to register the UNIX server in the RMS .
2. If for example , setup.sh  -a ( i.e. resource credentials ) option is used to register the agent with the RMS console  and while providing the credentials in the credential database native credentials option is selected then this error is prompted while querying the server .
3. Make sure the credential type used ( i.e. Native credential or Resource credential) matches while executing the setup.sh script and while providing the credentials in the credential database of RMS console.