Scheduled jobs fail with error: A recipient must be specified. at System.Net.Mail.SmtpClient.Send (MailMessage message)

Products

• Control Compliance Suite Exchange
• Control Compliance Suite Windows

Issue/Introduction

User's scheduled jobs (eg. Data Collection job) do not run successfully. When a scheduled job's Next run date occurs, the job does not run and generates an error in the SymantecCCS log in the Application Server's Event Viewer.

Log Name: Symantec CCS
Source:  Symantec Application Server Service
Date:  3/1/2012 8:54:04 AM
Event ID: 12003
Task Category: Administrative (English)
Level:  Error
Keywords: Classic
User:  N/A
Computer: %machinename%Description:
An error occured while attempting to run a scheduled job; Reason for failure: A recipient must be specified.
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at Symantec.CSM.AppServer.EmailNotification.SMTPMailService.SendMail(emailInfo info)
   at Symantec.CSM.AppServer.Authorization.AdamUserLogon.impersonateValidUser(String userName, String domain, SecureString password)
   at Symantec.CSM.AppServer.Authorization.AdamUserLogon..ctor(String username, WindowsIdentity& identity)
   at Symantec.CSM.AppServer.Authorization.AdamIdentityFactory.CreateAdamIdentity()
   at Symantec.Implementation.AppServer.JobManager.JobManager.executeSchedulerjob(Guid AdamJobID, String userName, Dictionary`2 namedArgumentValues)

Cause

The user name or password for the user that scheduled the job is incorrect. Control Compliance Suite (CCS) tries to send an email to the user saying that there has been a logon failure.

Resolution

Update the password using the User Preferences page to allow a user with the role to schedule jobs. These credentials are used to run the scheduled jobs at a later time. The password is required for asset resolution on the jobs.

NOTE: Only users with the role to schedule jobs can store their passwords.

To update password:

1. Go to the Home > User Preferences.
2. In the User Preferences view, type the password.
3. Click Update password.