PGP Tray does not start at Windows login

Products

Desktop Email Encryption Drive Encryption

Issue/Introduction

The PGP Tray does not start when a user logs into Windows. PGP Tray must be running in order for any encryption or decryption operations to be successful. PGP Tray must be running for Encryption Desktop to be able to communicate with Encryption Management Server.

Cause

The PGPtray.exe shortcut is missing. This shortcut starts PGP Tray when a user logs into Windows.

Environment

Symantec Encryption Desktop 3.3 or above.
Windows - all supported versions.

Resolution

Situation 1

The default installation of Symantec Encryption Desktop creates a shortcut called PGPtray.exe in the Startup folder. Note that this file is a shortcut, despite its name.

If this shortcut does not exist after installing the product on a supported platform, uninstall Encryption Desktop then install it again using local administrator permissions, since other components may have also failed to install properly. If this fails to install the shortcut, please contact Symantec Support.

Situation 2

The PGPtray.exe shortcut has been deleted, either by accident or design. In this situation, create a shortcut to the PGPtray.exe executable in the Startup folder:

Open file Explorer and navigate to the folder containing PGPtray.exe. The PGPtray.exe executable file is located in these locations depending whether 32-bit or 64-bit Windows is being used:
C:\Program Files\PGP Corporation\PGP Desktop

or

C:\Program Files (x86)\PGP Corporation\PGP Desktop
Right click on the PGPtray.exe executable file and drag it to the Desktop. When prompted, choose to create a shortcut.
Copy or move the shortcut to this location in order to create a shortcut for one user:
C:\Users\username\Microsoft\Windows\Start Menu\Programs\StartUp
Copy or move the shortcut file to this location in order to create a shortcut for all users (local administrator rights required):
C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\StartUp