How to provide IBM Domino NSF files to Symantec Support for analysis

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Article ID: 155993

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Updated On:

Products

Mail Security for Domino

Issue/Introduction

This document contains the instructions required to provide IBM Domino NSF database files to Symantec Support for analysis or investigation.

Cause

By default, NSF databases may not be accessible by others if appropriate steps aren't taken before.

Resolution

Please follow the steps below:

  1. From Lotus Notes client, open the SMSDOM database that needs
    to be provided to Symantec, as shown in the following picture:
    Open NSF
     
  2. Once the database is open, create a new local replica of the database
    by selecting menu "File" > "Replication" > "New Replica", as shown in the following picture:
    New replica
    (Lotus Notes version 8.5)
     
  3. Ensure that no local encryption is enabled and that the ACL is not
    copied during the replica, as shown in the following picture:


    Above, click "More Settings..." to ensure ACL is not copied:


     
  4. Once the file is replicated locally, it can be provided to
    Symantec Support for further investigation.

 


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