Errors after installing Symantec Endpoint Encryption on new Hewlett Packard xx60 machines (2560p, 2760p, 6560b, 8460p, 8560p, 8760w, etc.)

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Article ID: 155974

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

Errors after installing Symantec Endpoint Encryption on new HP xx60 machines (2560p, 2760p, 6560b, 8460p, 8560p, 8760w, etc.)

On boot after installation, either:

1) "Please wait..." Error message

2) Reboot loop

3) Blank screen

4) Machine Freezes/crashes

Cause

The HP xx60 models have a new and different performing memory module that affects how SEE operates. This may also be happening on some HP 4530 machines, as well.

Resolution

Replacing the memory stick with the old style fixes this issue. However, SEE 8.2.0 MP2 also has a change in the way that SEE uses the memory, thus alleviating this problem. Please contact Support for the latest release of Symantec Endpoint Encryption if you have this problem.