Errors after installing Symantec Endpoint Encryption on new Hewlett Packard xx60 machines (2560p, 2760p, 6560b, 8460p, 8560p, 8760w, etc.)

Article Id: 155974

Status: Published

Updated On: 09-05-2013 16:25

Legacy Id: TECH182439

Products:

Endpoint Encryption

Issue/Introduction:

Errors after installing Symantec Endpoint Encryption on new HP xx60 machines (2560p, 2760p, 6560b, 8460p, 8560p, 8760w, etc.)

On boot after installation, either:

1) "Please wait..." Error message

2) Reboot loop

3) Blank screen

4) Machine Freezes/crashes

Cause:

The HP xx60 models have a new and different performing memory module that affects how SEE operates. This may also be happening on some HP 4530 machines, as well.

Resolution:

Replacing the memory stick with the old style fixes this issue. However, SEE 8.2.0 MP2 also has a change in the way that SEE uses the memory, thus alleviating this problem. Please contact Support for the latest release of Symantec Endpoint Encryption if you have this problem.