Symantec Control Compliance Suite for Vulnerability Manager (CCSVM) fails to activate license

Products

• Control Compliance Suite Vulnerability Manager

Issue/Introduction

Symantec Control Compliance Suite for Vulnerability Manager (CCSVM) fails to activate license

License Activation fails

Cause

The license generation has changed due to new releases of Rapid 7's Nexpose product and as such older installation sets of CCSVM no longer work with the license generation. Since licenses are one-shot, after failure, they generally won't work with the new install. Therefore the best possible solution is to install the latest version followed by retrieving another license.

Resolution

Retrieve the latest version of CCSVM from Symantec File Connect and then retrieve a new license for the new installation

Applies To

Microsoft Windows Server 2003