After shutting down a machine which has the Monitor Agent plug-in installed, no Heartbeat alert was generated.
How does the Heartbeat architecture work?
The following is a workflow of how the Heartbeat architecture within Monitor Solution:
Note: If either the Altiris Monitor Agent service or the machine is gracefully shut down, a notification is sent to the Monitor Solution web service, prior to the shut down, stating that the resource is being intentionally brought offline. This prevents a Heartbeat alert from being raised. The Heartbeat architecture is only meant to raise an alert in the event of an unexpected interruption in communication between the Monitor Agent and the Monitor Solution web service. A Heartbeat alert will be raised under the following scenarios: The Monitor Agent service terminates unexpectedly, the machine loses network connectivity to the Symantec Management Platform server, or the machine becomes offline / shut down unexpectedly.