When working with a Schedule For Later smart task in a browser set to Italian language, Date Time format is not recognized and an error is returned.
Error,Tuesday, January 24, 2012 17:40:28,System.FormatException: String was not recognized as a valid DateTime.
at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles)
at LogicBase.Components.Default.DateHandling.ConvertStringToDate.Run(IData data)
Italian time format uses “.” separator instead of “:” which cannot be recognized by Convert String to Date component due to ServiceDesk 7.0 MR2 not being localized.
Customers who are seeking localization must upgrade to the latest product version. The following workaround can be applied for ServiceDesk 7.0 MR2:
b. Replace Text: .
c. Replace With: :
d. Output Variable Name: PreferredFollowUpDateText
6. Save & Publish the modified workflow.
7. Reset IIS and restart Server Extensions.
ServiceDesk 7.0 MR2