Symantec Email Submission Client Console (SESC) error message "You either have insufficient permissions to access this application or your user credentials are not refreshed." when logon account is not in "SESC Admins" group

Products

• Mail Security for Microsoft Exchange
• Messaging Gateway

Issue/Introduction

 

When attempting to open the SESC console the following error message is displayed and the console is not opened:

You either have insufficient permissions to access this application or your user credentials are not refreshed.
Try logging off and logging in again to reload the user credentials.

Conditions

• User running SESC console is not a member of the SESC Admins AD group.

1. On the SESC computer open a powershell command prompt.
2. Run the following commands:

$windowsIdentity = [System.Security.Principal.WindowsIdentity]::GetCurrent()
$windowsPrincipal = new-object 'System.Security.Principal.WindowsPrincipal' $windowsIdentity
 $windowsPrincipal.IsInRole("SESC Admins")

3. If the value False is returned then this condition is met.

 

 

Cause

Access to the Administration functions is limited to the SESC Admins group. 

Resolution

Add the user to the AD group SESC Admins.

Applies To

• SESC 1.X