GUP and SEP clients show out of date definitions

book

Article ID: 155914

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

 

Symantec Endpoint Protection (SEP) clients wont update their definitions from the Group Update Provider (GUP) 

  
 

Virus, PTP and NTP definitions displayed in the SEP client GUI are out of date.

Cause

 

SEP client content definitions are not up to date due to GUP 's corrupted distributed contents.

Resolution

Delete all contents in the GUP's sharedupdate folder
Windows 32bit: "C:\Program Files\Symantec\Symantec Endpoint Protection\Sharedupdate"  Folder.
Windows 64bit: "C:\Program Files(x86)\Symantec\Symantec Endpoint Protection\Sharedupdate"  Folder.
 
Wait for the folder to repopulate.
 
SEP Clients will update to the current content definitions.   

 

Applies To

 

 

Symantec Endpoint Protection 11.x,12.1.x and 14.x