Error: "Access denied" while querying a UNIX server in agentless mode using bv-Control for UNIX.

Products

• Control Compliance Suite
• Control Compliance Suite Standards Server
• Control Compliance Suite Unix

Issue/Introduction

Error: "Access denied" while querying a UNIX server in agentless mode using bv-Control for UNIX.

Cause

 Access is denied to /etc/shadow file if parameters to bvagentlessconfig.ini are not set accordingly.

Resolution

1. Go to the following location :  <Installation_Drive>\Symantec\RMS\Control\UNIX\ConfigFiles
2. Open the file bvagentlessconfig.ini.
3. Comment the parameter value SecuredFiles=SecuredFiles.dat
   • Note: Comment this parameter only if the file content of SecuredFiles.dat contains the files entries i.e. etc/passwd,/etc/shadow. If file entries beside the ones mentioned are also present, then in the file SecuredFiles.dat , comment the entries for /etc/passwd and /etc/shadow .And keep the entry “SecuredFiles=SecuredFiles.dat “ in bvagentlessconfig.ini uncommented.
4. Make Sudosupport=true in the bvagentlessconfig.ini file .
5. For further in depth knowledge , please refer to attached Getting Started Guide of bv-control for UNIX 10.50.1 , Topic : Configuring a SUDO setting in the bvAgentlessConfig.ini file for query execution. Page No: 90.