Error "The previous system shutdown at (time stamp) was unexpected" recorded in Windows System event logs with every reboot on Windows 7 machine.

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Article ID: 155892

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Symantec Management Platform (SMP) 7.1 SP1 agent is installed and running on Windows 7 machine. When machine is rebooted, it shows error message in Windows System Event Logs that "The previous system shutdown at (time stamp) was unexpected". There are no pop-up messages received on the startup of the machine. There is no impact of functionality on the affected machine.

"The previous system shutdown at (time stamp) was unexpected"

Resolution

Upgrade the SMP agent from 7.1 SP1 to 7.1 SP2.
 


Applies To

Symantec Management Platform 7.1 SP1 agent (7.1.13851)
Windows 7 32bit machine