About configuring the user and distribution list notification digests
http://www.symantec.com/business/support/index?page=content&id=HOWTO53921
You configured the Quarantine Notification as for abot best practices but end user do not receive the Notifications
The Brightmaillog.log shows:
Feb 08 2012 09:36:18 [BrightmailScheduler_Worker-12] ERROR - Cannot notify the user that he or she has new spam messages.
com.brightmail.common.BrightmailException: Could not connect to SMTP host: mail.domain.com, port: 25 ; nested exception is:
javax.mail.MessagingException: Could not connect to SMTP host: mail.domain.com, port: 25;
nested exception is:
java.net.ConnectException: Connection timed out
at com.brightmail.service.mail.impl.MailSend.sendNotificationMessage(MailSend.java:212)
at com.brightmail.bl.quarantine.SpamNotificationManager.sendNotification(SpamNotificationManager.java:268)
at com.brightmail.bl.quarantine.SpamNotificationManager.access$000(SpamNotificationManager.java:81)
at com.brightmail.bl.quarantine.SpamNotificationManager$1.process(SpamNotificationManager.java:159)
at com.brightmail.bl.quarantine.SpamNotificationManager$1.process(SpamNotificationManager.java:155)
at com.brightmail.dl.impl.QuarantineDAOMySQL.processNewSpam(QuarantineDAOMySQL.java:726)
at com.brightmail.bl.quarantine.SpamNotificationManager.notification(SpamNotificationManager.java:153)
at com.brightmail.bl.quarantine.SpamNotificationTask.executeTask(SpamNotificationTask.java:112)
at com.brightmail.bl.common.ScheduledTask.execute(ScheduledTask.java:134)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: javax.mail.MessagingException: Could not connect to SMTP host: mail.domain.com, port: 25;
nested exception is:
java.net.ConnectException: Connection timed out
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1545)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:453)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at javax.mail.Service.connect(Service.java:121)
at com.brightmail.service.mail.impl.TransportFactory.createTransport(TransportFactory.java:184)
at com.brightmail.service.mail.impl.MailTransportMxLookup.sendMessage(MailTransportMxLookup.java:113)
at com.brightmail.service.mail.impl.MailSend.sendNotificationMessage(MailSend.java:207)
... 10 more
Caused by: java.net.ConnectException: Connection timed out
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(Unknown Source)
at java.net.PlainSocketImpl.connectToAddress(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:267)
at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:227)
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1511)
... 17 more
This behaviour can occur due tothe Appliance not being able to reach the right downstream server to deliver the Notifications
In the logs you can see the host: mail.domain.com, port: 25 and these do not reflect the name/ip and port of the downstream mail server
Log into the Control Center GUI :