"Invalid setup.ini file" error message when trying to install Symantec Endpoint Protection Manager (SEPM)

Products

• Endpoint Protection

Issue/Introduction

When trying to run setup.exe to install Symantec Endpoint Protection Manager (SEPM), an error message indicates "invalid setup.ini file".

(evidence collected is in French)

 

Cause

When inspecting the "setup.ini" file with notepad, is was found to be empty. It was probably corrupted during download.

Resolution

The solution tested was that technical support provided the customer a non corrupted copy of the setup.ini file and the customer replaced the one he had. One can speculate that downloading the package again might also correct the problem, although it would take a longer time.

Applies To

Windows Server Small Busines 2008

Symantec Endpoint Protection 12.1 RU1