Cannot proxy process due to insufficient privileges. Process may be a service.

Products

• Symantec Products

Issue/Introduction

PGP is unable to process (decrypt) incoming emails. Encrypted email shows with an empty body with attachments named version.txt and message.pgp

PGP may be unable to encrypt outbound email.

Cannot proxy process due to insufficient privileges. Process may be a service.

Cause

The PGP installer will proceed even if the current User Access Control (UAC) setting prevents the successful installation of all components

Resolution

Prior to beginning the install of PGP, disable UAC. This will require a reboot. Install PGP. Once the computer has completed its reboot to finish the PGP installation, UAC may be set to whichever level is desired.

If PGP is already installed, you may need to uninstall it, disable UAC, re-install PGP and then set UAC to the desired level.

Applies To

Windows Vista or Windows 7

UAC enabled at some level