Control Compliance Suite Vulnerability Manager - CCS VM error: No new data can be retrieved. The session may have expired. Please log on again.

Products

• Control Compliance Suite Vulnerability Manager

Issue/Introduction

Control Compliance Suite Vulnerability Manager (CCSVM) error is shown when browsing asset operating systems: "No new data can be retrieved. The session may have expired. Please log on again."

Steps to Reproduce: 

• Create a new user in CCSVM - give it the "user" role.
• assign "allow this user to access all sites"
• assign "allow this user to access all asset groups"
• save the user and log on as that user.
• browse to: "Home :: Assets :: Operating Systems :: {any Operating System}" -> Error! No new data can be retrieved. The session may have expired. Please log on again.

Note: Using a user that has "Global Administrator" role then this user doesn't see this problem.

 

No new data can be retrieved. The session may have expired. Please log on again.

 

Cause

This is a programming error.

 

Resolution

There is currently no programmatic fix available for this issue. At this point in time creating a "dynamic asset group" is the preferred temporally solution.

Here is an over view as how to create a dynamic asset group based on a Operating System.

 

step 1)

Logged on as an user with the CCSVM Global Administrator role assigned, go to assets => asset groups and select "New Dynamic asset group"

 

Step 2)

Select OS name as the filter and enter your criteria, in this case Windows Server (1). Select the search button (2). Review if the systems shown are the systems you expected to see based on your criteria (3). If needed - multiple filters can be applied per dynamic asset group (4).

 

Step 3)

Once satisfied with the filters, select create asset group (1) and then give it a name and description. (2).

You could stop here and select save but in case you have users that do not have the option "Allow this user to access all asset groups" set in their user configuration, you can select Add Users now and add such an user to the access list for this asset group. (3)

 

Step 3.1)

Add the users that do not have the "Allow this user to access all asset groups" set in their user configuration to the access list for this asset group.

 

Step 3.2)

Once all is set - verify the Access Listing (1) and select the Save button (2).

 

Step 4)

To confirm this works, log on to the console as a user without  the Global Administrator role but who does have the "Allow this user to access all asset groups" right set or was explicitly added to the access list of this dynamic asset group (1) and browse to Assets => Asset groups and select the asset group created (2). Verify that you now see the systems you expected to see.

 

Applies To

Symantec Control Compliance Suite Vulnerability Manager 10.x