Unable to Send, Receive, Encrypt or Decrypt Emails

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Article ID: 155852

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Updated On:

Products

Symantec Products

Issue/Introduction

Unable to send, receive,  encrypt and decrypt email messages.

Cause

This can be due if a standalone client is trying to communicate with PGP Universal Server as a managed client.

 

Resolution

1. Check if the PGP Universal version and PGP Desktop version are the latest version.

2. Check if the PGP Desktop is standalone installation. 
      if YES --- change to managed client as below :
 
  • Change the PGP stamp from "Default PGP stamp" to the following format "ovid=keys.example.com&mail=mail.example.com&admin=1"
  • Re-enroll the user
  • Now check if you are able to send, receive, encrypted and decrypt the email.