All clients reporting as offline in Endpoint Protection Manager console


Article ID: 155845


Updated On:


Endpoint Protection


You can log into Symantec Endpoint Protection Manager (SEPM) console and view all tabs after restarting the semsrv service.

  • All clients are reporting as offline in SEPM console.
  • Sylink logging shows multiple 503 service unavailable errors when attempting to contact Secars.
  • Secars test is OK.
  • Network connectivity appears ok.


Could not log into SEPM console until semsrv restarted.

Sylink logging from client shows multiple 503 service unavailable errors when contacting secars.


SQL server and database acted as if read only.

Secars could not write to database and reported 503 service unavailable errors in sylink logging.


 Bounce SEP SQL instance service on SQL server (i.e. sem5 database instance)