Rapid Release definitions are not getting updated on a 64-bit deployment of Symantec Mail Security for Domino (SMSDOM) and IBM Domino server.
Symantec Mail Security for Domino (SMSDOM) debug logging may show the following lines:
SMSDOM DEBUG [ nntask 10-0E68-08:00:00 01/31/12 ] Launching FTP script: C:\Program Files\Symantec\SMSDOM\RR\RAPIDRELEASE.BAT
SMSDOM DEBUG [ nntask 02-0E68-08:02:01 01/31/12 ] FTP Script exited with error code 203
SMSDOM DEBUG [ nntask 02-0E68-08:02:01 01/31/12 ] RR: Unknown error in ftp process
SMSDOM DEBUG [ nntask 10-0E68-08:02:01 01/31/12 ] Released global file lock
Additionally, the Domino server console may show the following line:
01/31/2012 07:46:44 AM SMSDOM ERROR: Unable to complete LiveUpdate session after 3 attempt(s) (FTP error).
Symantec is currently investigating this problem and will update this article as soon as more information will become available.
Meanwhile, a temporary remedy can be implemented by following the steps below:
The Rapid Release definitions should now become updated at each next occurrence.
The problem was observed under the following scenario: