Error: "You were not connected because a duplicate name exists on the network. Go to System in Control Panel to change the computer name and try again." while running queries in bv-Control for Windows

Products

• Control Compliance Suite Exchange

Issue/Introduction

Error Message: "You were not connected because a duplicate name exists on the network. Go to System in Control Panel to change the computer name and try again. Context Information: BVNTComputer::GetInfoNonRestricted() failed for machine (\\MachineName) - You were not connected because a duplicate name exists on the network. Go to System in Control Panel to change the computer name and try again." while running queries in bv-Control for Windows

Cause

This may happen if an incorrect target machine/server name is entered in the Scope while building the query.

Resolution

1. Check whether the target machine or server name specified in the Scope tab is correct.
2. Make sure that you are able to see the exact machine/server in bv-Config. If you are not able to see that machine/server over there, it means that machine may be facing a network or domain connectivity issue and due to that RMS is not able to communicate with it.