Folder exclusion for mapped network drives are not working on SEP 12.1 clients on Windows XP

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Article ID: 155820

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Updated On:

Products

Endpoint Protection

Issue/Introduction

A file located on a mapped network drive is being detected by Symantec Endpoint Protection (SEP).
A folder exclusion for the folder where the file is located, has been created and applied to the clients.
Clients running Windows 7 obey the exclusion and no longer detect the file.
Clients running Windows XP seem to ignore the exclusion and still detect the file.

Resolution

Symantec is currently researching this issue.